topic Re: Where is my order? in Archived Posts

Where is my order?

Clarabelle75 — Wed, 03 Jun 2020 08:24:49 GMT

I placed an order on the 22nd May. I received my confirmation email saying it’s on it way but nothing since then. I understand things are very difficult at the moment but it’s frustrating with the lack of communication. Is there a current process in place outlining the the expected delay when ordering?

Re: Where is my order?

Profile closed — Wed, 03 Jun 2020 09:42:15 GMT

Hi @Clarabelle75

Welcome to the EE Community,

you can track your EE order by clicking the link below.

TRACK MY ORDER

if the order tracker doesnt display any information call freephone 0800 317 720 and a customer service advisor will be able to assist you.

Thanks,

David.

Re: Where is my order?

Clarabelle75 — Wed, 03 Jun 2020 10:07:48 GMT

Hi,

ive tried the tracker & it comes up with an error message

Re: Where is my order?

Profile closed — Wed, 03 Jun 2020 10:09:46 GMT

@Clarabelle75 if you call 0800 317 720 a customer service advisor will be happy to help 🙂

Re: Where is my order?

Clarabelle75 — Wed, 03 Jun 2020 10:11:18 GMT

Ok thank you 😊

Re: Where is my order?

Clarabelle75 — Wed, 03 Jun 2020 10:31:43 GMT

Unfortunately I have no hope with calling them due to the limited number of colleagues working to help vulnerable customers what else can I do?

Re: Where is my order?

James_B — Wed, 03 Jun 2020 10:52:00 GMT

Hi @Clarabelle75,

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Please be patient when waiting to be connected with an adviser.

Thanks

James