topic Re: Ordered on the 14th May and still not heard anything. in Archived Posts

Ordered on the 14th May and still not heard anything.

asl33pintheback — Sun, 31 May 2020 10:15:20 GMT

i ordered a new phone on the 14th May and 17 days later it still hasn’t arrived. I had a confirmation email but my tracking number won’t let me see my delivery status online. Help!!

Thanks

Re: Ordered on the 14th May and still not heard anything.

Profile closed — Sun, 31 May 2020 10:34:31 GMT

Hi @asl33pintheback

Welcome to EE Community,

If you call freephone 0800 317 720 a customer service advisor will be able to assist you.

Thanks,

David.

Re: Ordered on the 14th May and still not heard anything.

asl33pintheback — Sun, 31 May 2020 10:53:21 GMT

Hi David

I called the number but they said that they couldn’t help because there was no one available in the digital sales team. I have an xko number and when I made the order it said will be dispatched in 1 day!

Re: Ordered on the 14th May and still not heard anything.

James_B — Mon, 01 Jun 2020 07:46:39 GMT

Hi @asl33pintheback,

Welcome to the EE Community. 🙂

The digital sales team should be available today. Have you been able to get in touch?

Thanks

James

Re: Ordered on the 14th May and still not heard anything.

asl33pintheback — Mon, 01 Jun 2020 13:33:45 GMT

No! Spoke to a colleague who said the team are busy and have turned the call queue off.

Re: Ordered on the 14th May and still not heard anything.

James_B — Mon, 01 Jun 2020 14:05:06 GMT

Hi @asl33pintheback,

Are you a new customer or were you upgrading?

Thanks

James

Re: Ordered on the 14th May and still not heard anything.

asl33pintheback — Mon, 01 Jun 2020 14:29:37 GMT

New customer. I ordered a new phone 18 days ago. Got my email confirmed and xko number but then haven’t heard anything. Said it would be dispatched in a day. Cheers

Re: Ordered on the 14th May and still not heard anything.

James_B — Mon, 01 Jun 2020 14:35:58 GMT

Hi @asl33pintheback,

Our sales team will be happy to help if you get in touch on 0800 656 6000.

Thanks

James

Re: Ordered on the 14th May and still not heard anything.

asl33pintheback — Mon, 01 Jun 2020 14:45:15 GMT

Called the number and get ‘incorrect number’

Re: Ordered on the 14th May and still not heard anything.

Jon_K — Mon, 01 Jun 2020 15:51:31 GMT

Hi @asl33pintheback.

Are you trying to call the number without spaces in it?

Jon

Re: Ordered on the 14th May and still not heard anything.

Profile closed — Mon, 01 Jun 2020 15:54:34 GMT

@Jon_K @asl33pintheback the number is 0800 956 6000 select option 2 then option 1 🙂

Re: Ordered on the 14th May and still not heard anything.

Jon_K — Mon, 01 Jun 2020 16:07:32 GMT

Well spotted, @Profile closed 🙂

@asl33pintheback - Could you give it a try?

Jon