topic Re: Information in Archived Posts

Information

stefani-ani — Fri, 29 May 2020 06:00:11 GMT

I m wait my order 3 days but not send me email or sms for my shipment what to do

Re: Information

Christopher_G — Fri, 29 May 2020 08:22:52 GMT

Hi @stefani-ani

Welcome to the community.

What did you order? We'll do our best to help.

Chris

Re: Information

stefani-ani — Sat, 30 May 2020 05:47:06 GMT

iPhone 11

Re: Information

Christopher_G — Sat, 30 May 2020 09:59:02 GMT

Which memory size and colour did you got for, @stefani-ani?

Chris

Re: Information

stefani-ani — Sat, 30 May 2020 14:14:19 GMT

iPhone 11 purple 128GB

Re: Information

Christopher_G — Sat, 30 May 2020 14:18:12 GMT

I've checked and that phone is in stock and expected to be dispatched within 1 day, @stefani-ani.

I'd recommend speaking to our Mobile Care team to check your order.

Chris

Re: Information

stefani-ani — Sun, 31 May 2020 05:20:16 GMT

How to contact with mobile care team

Re: Information

Leanne_T — Sun, 31 May 2020 12:49:03 GMT

Hi @stefani-ani

Thanks for coming back to us.

You can call us on 150 from an EE phone, or 0800 079 8586 from any other phone 🙂

Thanks.

Leanne.

Re: Information

stefani-ani — Mon, 01 Jun 2020 12:08:53 GMT

Hi I’m today call but no one picks up

Re: Information

Leanne_T — Mon, 01 Jun 2020 12:20:36 GMT

Hi there @stefani-ani

Thanks for coming back to me.

Someone will answer your call as soon as they're available, if you can keep trying.

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls.

Leanne.

Re: Information

stefani-ani — Mon, 01 Jun 2020 13:57:46 GMT

can you check if I give you order number

Re: Information

Leanne_T — Mon, 01 Jun 2020 14:04:58 GMT

Hi @stefani-ani

Sorry I have no account access on the community.

If you can keep trying our Mobile Care team will be happy to help you get this looked into.

Leanne.