topic Has upgrade been accepted in Archived Posts

Has upgrade been accepted

sa028131 — Mon, 01 Jun 2020 06:57:22 GMT

I upgraded my phone online yesterday morning. I have received an email saying the order is being processed but no further emails. Does this mean it has been accepted?

when we upgraded the second line on the account last month we had a second email a couple of hours later with the tracking number and delivery date.

Re: Has upgrade been accepted

Leanne_T — Mon, 01 Jun 2020 10:13:36 GMT

Hi there @sa028131

Thanks for coming to the community 🙂

If you have the confirmation email the order will be processed for you and you will get a follow up email once this has been done.

Which phone did you select?

Was this showing in stock?

Leanne 🙂

Re: Has upgrade been accepted

sa028131 — Mon, 01 Jun 2020 10:35:18 GMT

Hi Leanne

Thank you for your response. I have since spoken to someone and sorted it out. The order hadn't been fully processed due to a technical issue.

Re: Has upgrade been accepted

Leanne_T — Mon, 01 Jun 2020 10:53:46 GMT

Thanks for coming back and letting me know @sa028131

Take care 🙂

Leanne.