topic Re: My order in Archived Posts

My order

Radzio — Mon, 01 Jun 2020 10:39:45 GMT

I signed a contract with you almost a month ago and I haven't received the SIM card so far. I've already paid the bill although I don't know why

Re: My order

Profile closed — Mon, 01 Jun 2020 10:49:04 GMT

Hi @Radzio

Welcome to the EE Community,

if you call freephone 0800 317 720 a customer service advisor will be able to assist you.

Thanks,

David.

Re: My order

Schockwave — Mon, 01 Jun 2020 10:52:16 GMT

Hello @Radzio ,

Was this a new contract with EE? Not sure why you have not contacted EE before now to find out why you have not received your SIM card. Unfortunately, you will have to contact EE customer service, as there is no account access here, this is a public forum. EE send out SIM cards by second post, so you should have received it normally within a week.