topic No sign of my order in Archived Posts

No sign of my order

Kialouise — Sat, 30 May 2020 20:41:53 GMT

I ordered the fitbit versa 2 10 days ago but I haven't received a confirmation email or any text messages to say that my order has been despatched.

Re: No sign of my order

Leanne_T — Sun, 31 May 2020 11:54:52 GMT

Hi @Kialouise

Thanks for coming to the community.

Did the Fitbit show in stock when you placed the order?

Also, did you make any payment for the Fitbit?

Speak soon 🙂

Leanne.

Re: No sign of my order

Kialouise — Sun, 31 May 2020 13:07:18 GMT

Hello,

It was in stock and took me through the checkout page and even gave me my
order number but no money was taken out of my account which Is why i
thought it was strange so i waited a week or so expecting it might show on
my next phone bill but never did.

Thanks, Kia

Re: No sign of my order

Leanne_T — Sun, 31 May 2020 13:15:09 GMT

Hi @Kialouise

Thanks for coming back to me.

I would suggest giving us a call on 150, our Mobile Care team will get this looked into for you.

Thanks 🙂

Leanne.