topic Re: Samsung s20 ultra order in Archived Posts

Samsung s20 ultra order

Mike197928 — Wed, 20 May 2020 22:23:48 GMT

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

Re: Samsung s20 ultra order

Kdonna — Fri, 21 Feb 2020 22:41:53 GMT

O2 and cpw Vodafone are giving delivery dates nearer to end of March on ultra.... Any one heard of ultra delayed?

Re: Samsung s20 ultra order

BrendonH — Fri, 21 Feb 2020 23:04:30 GMT

The Ultra is the most popular variant.

It hasnt been delayed just a lot of demand which Samsung wont be able to fulfill on release day.

My guess is if you pre order ultra now you wont get it on release. Samsung states on its website it is out of stock and not available to order at the moment.

Re: Samsung s20 ultra order

Kdonna — Sat, 22 Feb 2020 07:44:17 GMT

OK that's cool .. I order about hour after unpacked event so hopefully will be OK lol

Re: Samsung s20 ultra order

Gazza8374 — Sat, 22 Feb 2020 18:24:45 GMT

Hi all I was wondering what are the chances of the s20 ultra's being delayed on the release date.

I hope that for our lovely ee members everything goes to plan this year😋,

My pre-order was confirmed on the 12 of February, so I hope that when it comes to the delivery date there's no delay for us all.

Gazza

Re: Samsung s20 ultra order

Beany96 — Sat, 22 Feb 2020 19:46:20 GMT

Has anyone else who pre ordered the ultra had texts saying you must return your old device (Anytime upgrade) 2 weeks before the release meaning no phone

Re: Samsung s20 ultra order

Kdonna — Sat, 22 Feb 2020 19:57:08 GMT

I ordered at arbour 8.30 on 11th after unpacked event got xkn no...... Confirmation etc.... Following day msg to say contact EE which I did via chat..... They just wanted to confirm order etc etc and ovine trade in condition etc.... Confirmed old phone must be sent 14 days AFTER receiving new one

Re: Samsung s20 ultra order

Kirigaya_Kazuto — Sat, 22 Feb 2020 21:54:51 GMT

That's a lot better than Samsung, haha. I have 7 days to send in my trade in S10+ phone

Re: Samsung s20 ultra order

Leanne_T — Sun, 23 Feb 2020 07:48:42 GMT

Hi there @Beany96

Thanks for coming back to the community 🙂

If you get in touch with Brightstar they will make sure you don't need to return the phone until you get your new Samsung, you can email them at eeconsumer.uk@brightstar.com or give them a call on 0208 7323 798

Have a lovely Sunday.

Thanks 🙂

Leanne.

Re: Samsung s20 ultra order

Gazza8374 — Sat, 29 Feb 2020 13:45:31 GMT

Hi guys

Has anyone else had any change to their s20 ultra order confirmation,mines changed from awaiting confirmation to expected delivery date 10 March 2020.

Re: Samsung s20 ultra order

Kdonna — Sat, 29 Feb 2020 16:47:41 GMT

Other than confirmation of order with order details.one hour after unpacked event.. Was upgrade.... Then chat online with someone who Confirmed everything was OK next day I have heard nothing..... When I put in order details I get this

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Re: Samsung s20 ultra order

Philter — Sat, 29 Feb 2020 19:42:52 GMT

I haven't preordered the Ultra but the S20+ and my expected delivery date is also the 10th of March. This is the same delivery date if you preordered from Samsung and other networks like O2.

Re: Samsung s20 ultra order

Gazza8374 — Sat, 29 Feb 2020 20:18:40 GMT

Hi Philter

I hope that our handsets arrive on time this year and not like the delays for the s10's from last year.👍

Re: Samsung s20 ultra order

Djackson121 — Sat, 29 Feb 2020 20:25:05 GMT

My Samsung s20 ultra won't be delivered 24th march or 26 march I did pre-ordered it not happy

Re: Samsung s20 ultra order

Gazza8374 — Sat, 29 Feb 2020 21:16:43 GMT

Hi mate that's a long time to wait,when did you pre order your s20

Re: Samsung s20 ultra order

Djackson121 — Sat, 29 Feb 2020 21:20:56 GMT

On 19th February and ee said i didn't order in time for 10th march feel like ee don't care

Re: Samsung s20 ultra order

Kdonna — Sat, 29 Feb 2020 21:23:58 GMT

When did you order yours that your getting it on 10th.....

Re: Samsung s20 ultra order

Djackson121 — Sat, 29 Feb 2020 21:31:27 GMT

Pre order on 19th February

Re: Samsung s20 ultra order

Gazza8374 — Sat, 29 Feb 2020 21:32:19 GMT

Hi I pre ordered mine on the 12th Feb, I was told that I may get it on or before the 13th March.

The gezza from ee also told me that it would be on a first come,first serv basis

Re: Samsung s20 ultra order

Djackson121 — Sat, 29 Feb 2020 21:35:49 GMT

Not good before the phone out 13th march and 24th march too long