topic Re: SIM Card Order in Archived Posts

SIM Card Order

yuxuan — Tue, 26 May 2020 09:21:17 GMT

I have completed a SIM card order on 19 May. I had an email told me order number and order date. However I have not had any further emails or texts. Is there currently a delay due to coronavirus and if so roughly how long should I be expecting? Thanks

Re: SIM Card Order

Christopher_G — Tue, 26 May 2020 11:51:01 GMT

Hi @yuxuan

Welcome to the community. 🙂

SIM cards are sent through Royal Mail and usually arrive within 2-4 working days. Yesterday was a bank holiday, so hopefully it should be there today or tomorrow.

Let us know if it comes.

Chris

Re: SIM Card Order

yuxuan — Thu, 28 May 2020 07:50:39 GMT

Hello

I haven't received any delivery so far.

Yuxuan

Re: SIM Card Order

Christopher_G — Thu, 28 May 2020 08:07:20 GMT

OK thanks for getting back to me, @yuxuan.

I recommend speaking to our Mobile Care team so that they can check the order for you.

Let us know how you get on.

Chris

Re: SIM Card Order

yuxuan — Fri, 29 May 2020 17:56:20 GMT

The moblie care team doesn't contact me. Could u help me to check this order please. I didn't get my SIM Card since 19/05.

Re: SIM Card Order

James_B — Sat, 30 May 2020 08:59:09 GMT

Hi @yuxuan,

Sorry, we can't access your account via the community.

Please get in touch with Customer Care to check the status of your order.

Thanks

James