topic Re: Just upgraded- lost add-ons in Archived Posts

Just upgraded- lost add-ons

Ben56 — Thu, 28 May 2020 17:41:29 GMT

hi,

just upgraded via the text service which was great. However i was told my 7gb free data would transfer over to my new contract. It hasnt though and i cant contact customer services to ask why. Hoping for some help on here. Cheers

Re: Just upgraded- lost add-ons

Chris_B — Thu, 28 May 2020 18:25:45 GMT

@Ben56 You can call customer services you just need to be patient when calling.

Re: Just upgraded- lost add-ons

Katie_B — Fri, 29 May 2020 06:50:12 GMT

Good Morning @Ben56.

Thanks for coming to the community.

@Chris_B is right, our customer service team is still available.

Have you been able to speak with someone regarding this?

Katie.

Re: Just upgraded- lost add-ons

Ben56 — Fri, 29 May 2020 06:54:32 GMT

it says they wont speak to anyone unless they are a vulnerable customer due to covid 19. is this not the case?

Re: Just upgraded- lost add-ons

Katie_B — Fri, 29 May 2020 07:00:31 GMT

Hi @Ben56.

As you need account access for your query you would be required to speak with our customer care team.

I have sent you a private message, please take a look and get back to me.

Katie.