topic Re: Business upgrades in Archived Posts

Business upgrades

billyt427 — Thu, 28 May 2020 11:13:48 GMT

I placed an order for a business upgrade, had an email with an order number, but nothing else since. The order number isn’t recognised on the order tracking page.

Re: Business upgrades

Chris_B — Thu, 28 May 2020 12:09:40 GMT

@billyt427 The order number is just a order number it is not a tracking number.

Re: Business upgrades

Jon_K — Thu, 28 May 2020 13:40:48 GMT

Hi @billyt427.

Welcome to the community.

If you're unable to track your order, I'd recommend contacting our Customer Care team who will give you an update.

Jon

Re: Business upgrades

billyt427 — Thu, 28 May 2020 13:44:14 GMT

Thanks Chris_B. The tracking option asks for your order number, and it’s that that’s not being recognised.

Anyway they’ve just called me and it was a **bleep** up by ee, cancelled the upgrade.

Re: Business upgrades

Jon_K — Thu, 28 May 2020 13:52:35 GMT

Hi @billyt427.

I'm sorry to hear this.

Have they been able to sort it out again?

Jon