https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910500#M305487 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>,</P> <P>&nbsp;</P> <P>It looks like that model is in stock. Please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> so we can check the status of your order.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Sun, 24 May 2020 12:35:48 GMT James_B 2020-05-24T12:35:48Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910110#M305480 <P>upgrade phone on the 13th may&nbsp; money was taken&nbsp; and got my order number been over a week now and nothing any help&nbsp; on why this is ??</P> Sat, 23 May 2020 14:10:43 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910110#M305480 John657 2020-05-23T14:10:43Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910123#M305481 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>&nbsp;</P> <P>&nbsp;</P> <P>Have you checked EE order tracking?</P> <P>&nbsp;</P> <P><A href="https://myaccount.ee.co.uk/orderdetails" target="_blank">https://myaccount.ee.co.uk/orderdetails</A></P> <P>&nbsp;</P> <P>Thanks</P> Sat, 23 May 2020 14:18:17 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910123#M305481 Northerner 2020-05-23T14:18:17Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910126#M305482 <P>yea have checked that just says sorry no tracking info at the moment just anoying as money was taken for the phone but no phone yet&nbsp;</P> Sat, 23 May 2020 14:21:13 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910126#M305482 John657 2020-05-23T14:21:13Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910350#M305483 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>,</P> <P>&nbsp;</P> <P>Welcome to the EE community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Which phone did you order?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Sun, 24 May 2020 08:19:48 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910350#M305483 James_B 2020-05-24T08:19:48Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910472#M305484 <P>s20+ was the phone ordered&nbsp;</P> Sun, 24 May 2020 12:06:09 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910472#M305484 John657 2020-05-24T12:06:09Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910491#M305485 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>,</P> <P>&nbsp;</P> <P>Which colour and memory size?</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Sun, 24 May 2020 12:18:59 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910491#M305485 James_B 2020-05-24T12:18:59Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910494#M305486 <P>was s20+ good as new&nbsp; 128gb cosmic black</P> Sun, 24 May 2020 12:28:15 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910494#M305486 John657 2020-05-24T12:28:15Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910500#M305487 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>,</P> <P>&nbsp;</P> <P>It looks like that model is in stock. Please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with Customer Care</A> so we can check the status of your order.</P> <P>&nbsp;</P> <P>Thanks</P> <P>&nbsp;</P> <P>James</P> Sun, 24 May 2020 12:35:48 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910500#M305487 James_B 2020-05-24T12:35:48Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910841#M305488 <P>How do I get in contact&nbsp; with customer&nbsp; service&nbsp; not really had any issues with ee&nbsp; be for&nbsp; untill now&nbsp;</P> Mon, 25 May 2020 09:45:02 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910841#M305488 John657 2020-05-25T09:45:02Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910900#M305489 <P>You can find our contact information on the&nbsp;<A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch help page</A>, <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a>.</P> <P>&nbsp;</P> <P>Chris</P> Mon, 25 May 2020 11:56:12 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/910900#M305489 Christopher_G 2020-05-25T11:56:12Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912541#M305490 <P>Yeah just called and it's over&nbsp; an hour wait&nbsp; on the line&nbsp; &nbsp; just annoying&nbsp; that money taken&nbsp; and number&nbsp; given&nbsp; but&nbsp; no phone&nbsp; 2 weeks now waiting&nbsp; checked the&nbsp; order status&nbsp; and keeps saying error&nbsp;</P> Thu, 28 May 2020 11:35:54 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912541#M305490 John657 2020-05-28T11:35:54Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912551#M305491 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802228">@John657</a></P> <P><BR /> I've sent you a <A href="https://community.ee.co.uk/t5/notes/privatenotespage" target="_blank">private message</A> to get some more information from you.</P> <P>&nbsp;</P> <P>Please take a look and get back to me.</P> <P><BR /> Chris</P> Thu, 28 May 2020 11:45:04 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912551#M305491 Christopher_G 2020-05-28T11:45:04Z https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912586#M305492 <P>All sorted&nbsp; ty</P> Thu, 28 May 2020 12:34:25 GMT https://community.ee.co.uk/t5/Archived-Posts/my-order-upgrade/m-p/912586#M305492 John657 2020-05-28T12:34:25Z