topic Re: Ordered an Upgrade - No confirmation in Archived Posts

Ordered an Upgrade - No confirmation

StevePratt — Thu, 28 May 2020 05:02:39 GMT

Hi,

I placed an order over the phone yesterday for an upgrade to my Apple Watch contract. All the up-front costs have been taken from my debit card, but I've received no confirmation email and there is nothing in My EE which suggests that anything has been progressed.

When should I expect to receive confirmation that this is progressing please?

Steve.

Re: Ordered an Upgrade - No confirmation

Northerner — Thu, 28 May 2020 06:33:24 GMT

HI @StevePratt

Have you checked your spam/junk email folders?

Thanks

Re: Ordered an Upgrade - No confirmation

StevePratt — Thu, 28 May 2020 06:42:11 GMT

Hi,

Thanks for the response - yep I've checked Junk/Spam and nothing in there from EE.

Steve

Re: Ordered an Upgrade - No confirmation

StevePratt — Thu, 28 May 2020 09:23:37 GMT

All sorted now thanks to a quick phone call to 150.

Re: Ordered an Upgrade - No confirmation

Christopher_G — Thu, 28 May 2020 09:25:22 GMT

Hi @StevePratt

You should receive confirmation shortly after ordering.

If the money has been taken from your account, the order must have gone through.

Have you received anything from DPD about delivery?

Chris

Re: Ordered an Upgrade - No confirmation

StevePratt — Thu, 28 May 2020 09:31:11 GMT

Thanks Chris - the issue was that my email address was somehow missing from my account - but had confirmation on the phone (and now from DPD) that the watch will be delivered today. So a happy bunny. Thanks.

Re: Ordered an Upgrade - No confirmation

Katie_B — Thu, 28 May 2020 11:06:24 GMT

Thanks for coming back and letting us know @StevePratt.

I hope you love your new watch,

Katie 🙂