topic Order cancelled without explanation in Archived Posts

Order cancelled without explanation

GBP — Wed, 27 May 2020 01:29:03 GMT

Hi,

i placed an order for the Apple Watch and the order was processed fine, received an email confirmation that it had gone through, then 2 hours later received an email saying it has been cancelled without explanation?

Re: Order cancelled without explanation

Chris_B — Wed, 27 May 2020 05:39:06 GMT

@GBP You’ll need to speak with customer services about this.

Re: Order cancelled without explanation

Jon_K — Wed, 27 May 2020 08:10:08 GMT

Hi @GBP.

Welcome to the community.

As @Chris_B has mentioned, you will need to contact our Customer Care team so they can check your account and see what is going on.

Let us know how you get on with this.

Jon

Re: Order cancelled without explanation

GBP — Wed, 27 May 2020 08:51:00 GMT

I did speak to customer services they were not helpful, not explanation either!

Re: Order cancelled without explanation

Jon_K — Wed, 27 May 2020 09:50:23 GMT

I'm sorry to hear that, @GBP.

Were the able to re-order the watch for you?

Jon