topic Re: A bit worried to say the least! in Archived Posts

A bit worried to say the least!

vella — Tue, 26 May 2020 16:44:55 GMT

Hi all, new to the community but not ee, just wanted to ask how easy it is to return a phone? i ordered and received a iPhone 11, it arrived, but its just not for me, im a android user and have had samsungs for years but wanted a change ( i have a iPad & that's fine ) so i thought i would give the iPhone a shot, i dont want to leave ee or anything been with them a while now but would like to change the phone for a samsung if possible, anyone done this before or am i stuck with it for the next 2 years ( hope not!!) thanks for any advice /help

Re: A bit worried to say the least!

bristolian — Tue, 26 May 2020 17:25:07 GMT

Hi @vella

How long have you had the phone for - less than 14 days? EE's returns policy is detailed here

I have a feeling the returns policy may also have been extended during Covid-19 too, but I can't find the article at the moment so that's not confirmed.

Re: A bit worried to say the least!

XRaySpeX — Tue, 26 May 2020 18:59:19 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

In the present climate if you are cancelling the order within the cooling-off period you must inform EE during that period but need not return it until it is safe for you to do so.