topic Re: upgrades in Archived Posts

upgrades

madzia2029 — Tue, 26 May 2020 10:49:58 GMT

Hi,

I upgraded my contract 22nd of May, and since that I have only had the email confirming my order is being processed.
Already paid upfront cost and nothing happened since that.
The phone shows as in stock and normally dispatched within 1 day. My ee account is still giving an option for an early upgrade and I've not had another text or email. How long does ee usually take to process orders and give updates?

Re: upgrades

Katie_B — Tue, 26 May 2020 13:40:51 GMT

Good Afternoon @madzia2029.

Thanks for ordering with us.

Are you able to track your order using the online order tracker?

What phone did you order?

Katie 🙂

Re: upgrades

madzia2029 — Tue, 26 May 2020 14:47:45 GMT

Hello

No I can not track.it online

Each time when i tried only see that message

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE

Re: upgrades

Katie_B — Tue, 26 May 2020 14:52:20 GMT

Thanks for confirming @madzia2029.

What phone did you order?

Please also provide colour and memory size.

Katie.

Re: upgrades

madzia2029 — Tue, 26 May 2020 15:01:45 GMT

I ordered

Samsung Galaxy S20+ 5G - Good As New

128GB cosmic black

Re: upgrades

Katie_B — Tue, 26 May 2020 15:28:58 GMT

Hello @madzia2029.

The device is showing in stock and available to order.

I would recommend giving us a call so our customer care team can check the status of your order.

Katie 🙂