topic Re: EE perk code invalid in Archived Posts

EE perk code invalid

Dave154 — Mon, 25 May 2020 21:55:23 GMT

I have generated two EE perk codes and each states that they are invalid when I try to apply them. I want to upgrade one of the phones on my account but cannot get the code to accept. I updated two phones earlier this year and did not receive my perk as I could not get the code to validate then either.

Please can someone help.

Re: EE perk code invalid

Christopher_G — Tue, 26 May 2020 09:22:32 GMT

Hi @Dave154

Welcome to the community.

Did you request the perk code directly through the EE Perk Portal or through a third party website?

Which phone and plan are you trying to purchase?

Chris

Re: EE perk code invalid

Dave154 — Tue, 26 May 2020 11:22:37 GMT

These were through the portal and I was looking to buy the Pixel 4xl on a 4gb a month plan at £49

Re: EE perk code invalid

Christopher_G — Tue, 26 May 2020 11:36:07 GMT

Thanks @Dave154

That plan looks OK to me, it should be eligible for the discount.

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris

Re: EE perk code invalid

Dave154 — Tue, 26 May 2020 13:42:04 GMT

I cannot send a reply for some reason. I have emailed a reply to EE community email. @Christopher_G

Re: EE perk code invalid

Christopher_G — Tue, 26 May 2020 13:51:05 GMT

Does it say why you can't reply, @Dave154?

Could you log out then back in again and give it another try?

Chris

Re: EE perk code invalid

Dave154 — Tue, 26 May 2020 13:51:12 GMT

@Christopher_G it says I have reached a limit on the amount of personal messages that I can send for now but I haven't sent any.

Re: EE perk code invalid

Christopher_G — Tue, 26 May 2020 13:56:26 GMT

How strange, @Dave154

Could you try logging out and back in again?

Could you try from a different device or browser if that doesn't work?

Chris

Re: EE perk code invalid

Dave154 — Tue, 26 May 2020 13:57:26 GMT

Should be sent through to you now. @Christopher_G