topic Re: 3 weeks and no order in Archived Posts

3 weeks and no order

DM8 — Tue, 26 May 2020 08:48:13 GMT

I upgraded 3 weeks ago tomorrow and have heard nothing. I’ve tried the 150 number, which is a long, long, impractical queue and had no response from track my order route. Saying no information is available.

i had an order confirmation email on 6th with order number and feel there are no ways to easily talk to someone and find a simple answer. Delay due to virus would have been fine, lack of any response/info is extremely disappointing.

Re: 3 weeks and no order

Katie_B — Tue, 26 May 2020 11:45:47 GMT

Hello @DM8.

Thanks for coming to the community.

I am sorry to hear you have still not received your order, I would love to see if I can find further information for you.

What phone did you order?

Please also provide colour and memory size.

Katie.

Re: 3 weeks and no order

DM8 — Tue, 26 May 2020 11:50:29 GMT

Thankyou.

It was a black iPhone 7.

Sent from my iPhone

Re: 3 weeks and no order

Katie_B — Tue, 26 May 2020 11:56:58 GMT

Hi @DM8.

What memory size did you order?

Katie.

Re: 3 weeks and no order

DM8 — Tue, 26 May 2020 12:08:29 GMT

32Gb, sorry!

Sent from my iPhone

Re: 3 weeks and no order

Katie_B — Tue, 26 May 2020 12:13:05 GMT

Hello @DM8.

I have checked our stock and this device is available and ready for dispatch.

I would recommend giving us a call so our mobile care team can look further into this for you.

Please keep us updated,

Katie.

Re: 3 weeks and no order

DM8 — Tue, 26 May 2020 12:19:29 GMT

Is there only 150, the waiting time is again over an hour??

Sent from my iPhone

Re: 3 weeks and no order

Katie_B — Tue, 26 May 2020 12:27:04 GMT

Hi @DM8.

Please call us on 150, an agent will be with you as soon as they can.

Katie 🙂