topic Re: Where is my order and order confirmation in Archived Posts

Where is my order and order confirmation

me-myself-and-i — Mon, 25 May 2020 18:44:28 GMT

I requested an early upgrade over the phone, you have taken my money for the early upgrade fee and delivery etc, told me it's going to be delivered tomorrow. I have not had any confirmation emails on my order, no texts to say i've paid or no delivery tracking number. The fact i'm here worrying has totally spoilt my customer experience and it is just poor customer service.

I am now considering cancelling my order.

Re: Where is my order and order confirmation

Northerner — Mon, 25 May 2020 18:56:26 GMT

Hi @me-myself-and-i

Have you checked your junk/spam folders for any emails?

You can track your order here:

https://myaccount.ee.co.uk/orderdetails

DPD will text you when your order is due for delivery.

Thanks

Re: Where is my order and order confirmation

me-myself-and-i — Mon, 25 May 2020 21:47:30 GMT

Yes I checked my junk mail, and I checked my ee order and its not even showing but the money has definitely left my account.

Re: Where is my order and order confirmation

Christopher_G — Tue, 26 May 2020 08:24:34 GMT

Hi @me-myself-and-i

Welcome to the community.

If you're worried about your order, I'd recommend speaking to the Mobile Care team who'll be able to check it for you.

Chris