https://community.ee.co.uk/t5/Archived-Posts/Placed-an-Order-via-LiveChat-and-I-have-had-no-confirmation/m-p/910590#M305396 <P>Hello!</P><P>&nbsp;</P><P>I went on the Livechat to ask some questions about a product and then the agent offered to place the order for me. He took all my details (address, number, card details). We went through all of that and he said that the order was placed and would be with me by Tuesday. I asked him to stay on the chat until I got the email confirmation. Instead, the chat got cut off and I still haven’t received a confirmation. I jumped back on Livechat and asked them to trace my order and no such order exists.</P><P>&nbsp;</P><P>Can Livechat be hacked? I gave this guy so many details and now I’m worried about where that information has gone as EE has no record of me.</P><P>&nbsp;</P><P>Help!</P> Sun, 24 May 2020 14:48:29 GMT Shann95 2020-05-24T14:48:29Z https://community.ee.co.uk/t5/Archived-Posts/Placed-an-Order-via-LiveChat-and-I-have-had-no-confirmation/m-p/910590#M305396 <P>Hello!</P><P>&nbsp;</P><P>I went on the Livechat to ask some questions about a product and then the agent offered to place the order for me. He took all my details (address, number, card details). We went through all of that and he said that the order was placed and would be with me by Tuesday. I asked him to stay on the chat until I got the email confirmation. Instead, the chat got cut off and I still haven’t received a confirmation. I jumped back on Livechat and asked them to trace my order and no such order exists.</P><P>&nbsp;</P><P>Can Livechat be hacked? I gave this guy so many details and now I’m worried about where that information has gone as EE has no record of me.</P><P>&nbsp;</P><P>Help!</P> Sun, 24 May 2020 14:48:29 GMT https://community.ee.co.uk/t5/Archived-Posts/Placed-an-Order-via-LiveChat-and-I-have-had-no-confirmation/m-p/910590#M305396 Shann95 2020-05-24T14:48:29Z https://community.ee.co.uk/t5/Archived-Posts/Placed-an-Order-via-LiveChat-and-I-have-had-no-confirmation/m-p/910806#M305397 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/802823">@Shann95</a></P> <P>&nbsp;</P> <P>Welcome to the community,</P> <P>&nbsp;</P> <P>I'm sorry to hear that your order didn't got through.</P> <P>&nbsp;</P> <P>I've sent you a <A href="https://community.ee.co.uk/t5/notes/privatenotespage" target="_blank">private message</A>, could you have a look and get back to me please?</P> <P><BR /> Chris</P> Mon, 25 May 2020 08:33:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Placed-an-Order-via-LiveChat-and-I-have-had-no-confirmation/m-p/910806#M305397 Christopher_G 2020-05-25T08:33:06Z