topic Re: Upgrade problems in Archived Posts

Upgrade problems

karenpearcex — Sun, 24 May 2020 11:57:36 GMT

I ordered an upgrade at the end of last week and received a confirmation email immediately. The website said it would be available for shipping within 24 hours, but I've still not heard anything. I expected a delay because of lockdown, but I've noticed the early upgrade fee hasn't come off my card either.......

Re: Upgrade problems

James_B — Sun, 24 May 2020 14:30:58 GMT

Hi @karenpearcex,

Which phone did you order?

Thanks

James

Re: Upgrade problems

karenpearcex — Sun, 24 May 2020 14:33:39 GMT

iPhone 11 - it said it was in stock

Re: Upgrade problems

James_B — Sun, 24 May 2020 14:42:24 GMT

Hi @karenpearcex,

Which colour and memory size?

Thanks

James

Re: Upgrade problems

karenpearcex — Sun, 24 May 2020 14:43:15 GMT

Yellow 64GB

Re: Upgrade problems

James_B — Sun, 24 May 2020 14:48:12 GMT

Hi @karenpearcex,

It looks like that model is in stock.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James

Re: Upgrade problems

karenpearcex — Sun, 24 May 2020 14:49:36 GMT

I've tried that and was told to phone up tomorrow when the digital team is open. I just think it's strange that payment hasn't been taken so I'm wondering if the order actually went through properly. I did get a confirmation email though.

Re: Upgrade problems

Katie_B — Mon, 25 May 2020 08:32:42 GMT

Good Morning @karenpearcex.

Thanks for getting back to us.

Have you been able to speak with our digital sales team?

If yes, what was the outcome?

Katie 🙂