topic Re: Delivery in Archived Posts

Delivery

Dfisher83 — Fri, 22 May 2020 19:54:45 GMT

Hi, I ordered a contract phone on Monday 11th May and I still haven't had any update to say it's been dispatched. The item was in stock when I placed the order, and the confirmation email said that the item should be dispatched within 2 working days. Any ideas?

Re: Delivery

Meagan96 — Fri, 22 May 2020 20:04:37 GMT

Also experiencing the same issue, a new contract and phone was ordered and confirmed on the 13th of may but have not since heard any updates.

Re: Delivery

James_B — Sat, 23 May 2020 10:00:59 GMT

Hi @Dfisher83 and @Meagan96,

Welcome to the EE Community. 🙂

Which phones did you order?

Thanks

James

Re: Delivery

Dfisher83 — Sat, 23 May 2020 11:30:50 GMT

Huawei P30 Lite

Re: Delivery

James_B — Sat, 23 May 2020 11:37:56 GMT

Hi @Dfisher83,

It looks like that phone is in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

Thanks

James

Re: Delivery

Dfisher83 — Sat, 23 May 2020 11:44:11 GMT

If I had a phone to be able to ring them, I would. But unfortunately I don't.

Re: Delivery

James_B — Sat, 23 May 2020 11:48:41 GMT

Hi @Dfisher83,

You can also chat with our Customer Care Team online via our get in touch page.

Hope this helps.

James

Re: Delivery

Meagan96 — Sun, 24 May 2020 14:10:40 GMT

Hi, I ordered an iPhone 7, it did say online that the phone was in stock.

thankyou

Re: Delivery

James_B — Sun, 24 May 2020 14:16:04 GMT

Hi @Meagan96,

Which colour and memory size did you order?

Was it a good as new device?

Thanks

James