topic Re: Ordered a phone a week ago and still haven’t heard anything in Archived Posts

Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sat, 23 May 2020 20:38:32 GMT

I ordered a phone and you took the money over a week ago but I still haven’t heard anything...

Re: Ordered a phone a week ago and still haven’t heard anything

James_B — Sun, 24 May 2020 11:53:46 GMT

Hi @Booniejb,

Welcome to the EE Community. 🙂

Was the phone you ordered in stock?

Thanks

James

Re: Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sun, 24 May 2020 11:55:29 GMT

It said it was...

Jennifer Jones

Re: Ordered a phone a week ago and still haven’t heard anything

James_B — Sun, 24 May 2020 12:04:00 GMT

Hi @Booniejb,

Which phone did you order?

Thanks

James

Re: Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sun, 24 May 2020 12:06:45 GMT

iPhone 8 Plus good as new

Re: Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sun, 24 May 2020 12:07:21 GMT

They also took the £50 from my account. But since then I’ve heard nothing.

Re: Ordered a phone a week ago and still haven’t heard anything

James_B — Sun, 24 May 2020 12:21:36 GMT

Hi @Booniejb,

What was the date of your order?

That model can take up to seven days to be dispatched at the moment.

Thanks

James

Re: Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sun, 24 May 2020 12:31:01 GMT

That’s fine. I don’t mind waiting. I just found it odd that I hadn’t heard anything at all. Maybe an email explaining it could take a week would be a good idea? It was ordered last Saturday (16th)

Re: Ordered a phone a week ago and still haven’t heard anything

James_B — Sun, 24 May 2020 12:40:56 GMT

Thanks for your patience @Booniejb

We'll send you a text message with tracking details as soon as your delivery slot is confirmed.

James

Re: Ordered a phone a week ago and still haven’t heard anything

Booniejb — Sun, 24 May 2020 13:02:10 GMT

Thank you 😊