topic Re: haven’t received a confirmation email in Archived Posts

haven’t received a confirmation email

lu8 — Fri, 22 May 2020 22:43:12 GMT

hi,

i placed an order today for an upgrade i’ve got a order number that i got from the ee page but i haven’t had an email confirmation and can’t find my order anywhere.

some help would be much appreciated.

i have attached a photo of my order number below.

many thanks

lucy

Re: haven’t received a confirmation email

Profile closed — Fri, 22 May 2020 23:37:08 GMT

Hi @lu8

Welcome to the EE Community,

Have you checked your junk/spam mail ?

you can track your order by clicking on the link below.

TRACK MY UPGRADE ORDER

Thanks,

David.

Re: haven’t received a confirmation email

lu8 — Sat, 23 May 2020 06:08:02 GMT

hi,

thanks for the reply, i have tried to track the order and it is saying it can’t be tracked and i have nothing in my junk file?

Re: haven’t received a confirmation email

James_B — Sat, 23 May 2020 11:12:48 GMT

Hi @lu8,

Welcome to the EE Community. 🙂

DPD will send you a text message with your tracking details as soon as your delivery slot is confirmed.

Thanks

James

Re: haven’t received a confirmation email

lu8 — Sat, 23 May 2020 12:05:54 GMT

thank you for you reply, so i won’t get an email confirmation? i just wanted to know if you guys actually received my order as i haven’t heard anything when on your website it says usually dispatched within a day? i ordered on thursday?

Re: haven’t received a confirmation email

James_B — Sat, 23 May 2020 12:10:52 GMT

Hi @lu8,

Yes, you should still receive an email confirmation once your order has been processed.

Thanks

James