topic Re: Upgrade in Archived Posts

Upgrade

Harry241 — Mon, 30 Mar 2020 00:43:31 GMT

Hey I’m currently trying to upgrade and every-time I put all my card details it takes me to a page saying couldn’t load what shall I do ?

Katie_B — Mon, 30 Mar 2020 11:10:57 GMT

Good Afternoon @Harry241.

Welcome to the EE Community.

Thanks for looking to upgrade with us.

Have you tried another browser and clearing cache and cookies?

Are you doing this via the My EE app or My EE online?

Speak soon,

Katie 🙂

Paul153 — Fri, 22 May 2020 20:20:41 GMT

Same issue.

im using the EE app

James_B — Sat, 23 May 2020 07:22:27 GMT

Welcome to the EE Community. 🙂

Are you able to complete your order via My EE on the web?

Thanks

James

Paul153 — Sat, 23 May 2020 07:41:43 GMT

Hi James b

ive tried on the web and I get the same issue..

James_B — Sat, 23 May 2020 07:45:14 GMT

Thanks for trying @Paul153

Please get in touch with Customer Care who'll be happy to place your order for you.

James