topic Ordered add-on 01/05/2020 and had no update in Archived Posts

Ordered add-on 01/05/2020 and had no update

DaynaStarr — Fri, 22 May 2020 17:06:09 GMT

I ordered the Samsung Galaxy Watch Active2 Aluminium 40mm in Pink Gold on the 1st of May, as an add-on to my contract.

I had a confirmation email to say that it'd be dispatched in 24 hours but I've had no correspondence and my order hasn't arrived.

Can anyone help?

Thank you

Profile closed — Fri, 22 May 2020 17:12:10 GMT

Welcome to the EE Community,

you can track your order by clicking the link below.

If the tracker doesnt diaplay any information call 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

DaynaStarr — Fri, 22 May 2020 17:13:23 GMT

Hi David,

The customer service line says it's for vulnerable customers only so I feel bad ringing them, can you assure me it's okay to do so?

Thank you

Profile closed — Fri, 22 May 2020 17:14:30 GMT

@DaynaStarr if you ring the 0800 number I provided you will get through without any options.