topic Re: Delivery and basket in Archived Posts

Delivery and basket

Summerleigh20 — Wed, 20 May 2020 14:58:37 GMT

I have made a order for my upgrade and recieved the email saying it should be dispatched in one day, and i would get a email when its on its way but a hour later recieved a email saying you had the phone in my basket so im just wondering if its where i clicked it a secound time adter alrwady making my order and want to know if my order has defiantly been placed if you could help me with this i would be extremely grateful

Re: Delivery and basket

Schockwave — Wed, 20 May 2020 15:29:30 GMT

Hello @Summerleigh20 ,

Welcome to the community,

It sounds like you may have added it a second time, unfortunately you would have to ring customer service or speak to them via live chat, as there is no account access here.

Re: Delivery and basket

Summerleigh20 — Wed, 20 May 2020 15:40:43 GMT

Okay that's fine but my first deliveraly will still come won't it as I had a email saying I will get a email when it's on its way

Re: Delivery and basket

Schockwave — Wed, 20 May 2020 15:46:33 GMT

@Summerleigh20 , yes from what I understand, as you received the email.

Re: Delivery and basket

Summerleigh20 — Wed, 20 May 2020 15:56:29 GMT

Do younknow when it will be delivered

Re: Delivery and basket

Schockwave — Wed, 20 May 2020 16:01:33 GMT

@Summerleigh20 , sorry no, I do not work for EE and do not have access to accounts, neither does anyone in the forums, you will have to ring customer service or try live chat and they should be able to help.

You will get a text and/or delivery the night before from DPD and on the day with a one hour delivery slot.