topic Re: My device in Archived Posts

My device

Emzyb1989 — Tue, 19 May 2020 13:43:41 GMT

Hi, I ordered an iPhone 11 on Sunday night, I had a confirmation email, I paid £50 and o have heard nothing since. I keep typing my tracking number in and it keeps saying that you can’t track my device. I’m not sure what to do, thought I would’ve heard something by now. Thank you

Re: My device

Katie_B — Tue, 19 May 2020 16:42:51 GMT

Hello @Emzyb1989.

Thanks for ordering with us.

What colour and memory size did you go for?

I would love to see if I can find more information for you.

Katie 🙂

Re: My device

Emzyb1989 — Tue, 19 May 2020 20:38:24 GMT

Hi it is 64gb and it’s black. I wanted the yellow and realised at the end it was black 😞

Re: My device

Profile closed — Tue, 19 May 2020 20:42:20 GMT

Hi @Emzyb1989

If you wish to change the colour from black to yellow if you contact customer services in the morning on 0800 317 720 they will be able to cancel your original order and then reprocess it for you as a yellow IPhone 11 🙂

Re: My device

Emzyb1989 — Wed, 20 May 2020 13:22:33 GMT

Hi I’m back again. I still haven’t had any message from anyone. I’ve had my tracking number but I can’t track anything for some reason. Is this normal?

Re: My device

Christopher_G — Wed, 20 May 2020 15:45:01 GMT

Hi @Emzyb1989

The iPhone 11 64GB in black is in stock and expected to be dispatched within 1 day. Since you haven't heard any more, I'd recommend speaking to our Mobile Care team.

Chris