topic Re: Missing order in Archived Posts

Missing order

Kbosh1 — Tue, 19 May 2020 20:54:04 GMT

i ordered a iphone 11 on Saturday. As far as I can see the £50 was paid and I have not received anything as yet.
I also ordered an Apple Watch today and have not received a email although on both occasions they said the items had been ordered

Re: Missing order

Northerner — Tue, 19 May 2020 20:57:18 GMT

Hi @Kbosh1

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Missing order

Kbosh1 — Tue, 19 May 2020 21:03:02 GMT

I just looked at my spam as suggested on another post. I have found the confirmation but just tried tracking delivery and it won’t let me

but should have been delivered on the 17th

Re: Missing order

Jon_K — Wed, 20 May 2020 08:42:01 GMT

Hi @Kbosh1.

Welcome to the community.

If you're unable to track your order using our online order tracker, I'd recommend contacting our Customer Care team so they can access your account and give you an update.

Jon