topic order confirmed by customer services but no email and no phone in Archived Posts

order confirmed by customer services but no email and no phone

claralara — Tue, 19 May 2020 22:22:02 GMT

Ordered upgrade last Friday - was offered a 2 hour time slot for Saturday.

No phone Saturday and no confirmation email.

Phoned customer services who confirmed order. Fine.

Still no email and no phone.

Can't track order

Can't wait for over an hour as have work/home school to supervise.

Can't get in touch with ee.

Help

Re: order confirmed by customer services but no email and no phone

claralara — Tue, 19 May 2020 22:27:35 GMT

Just double checked bank account and payment has gone through.

Re: order confirmed by customer services but no email and no phone

Profile closed — Tue, 19 May 2020 22:29:06 GMT

Hi @claralara

Welcome to the EE Community,

unfortunately here on the community there isnt any account access.

if you click on the link below you will be able to track your upgrade order.

TRACK MY EE ORDER

If the Order Tracker doesn't display any information call freephone 0800 317 720 and a customer service advisor will be able to give you a update on your upgrade order.

Thanks,

David.

Re: order confirmed by customer services but no email and no phone

claralara — Wed, 20 May 2020 06:42:18 GMT

Hi David

Can't track as never received a confirmation email - so I don't have an
order number. Money has been paid but no email.

Clare

--
Mobile: xxxxx xxx xxx
Home : xxx xxxx xxxx

[mod edit: please do not post phone numbers on the public board. Thanks!]

Re: order confirmed by customer services but no email and no phone

Profile closed — Tue, 19 May 2020 22:40:55 GMT

Hi @claralara

can you remove your contact details as this is a public forum.

Thanks 🙂