topic Re: Upgrade problems in Archived Posts

Upgrade problems

RGibson1990 — Tue, 19 May 2020 21:11:00 GMT

I’ve tried contacting ee via 150 twice this evening and I got cut off twice!! The second time i called I was told I would get called back if it happened again and I have yet to receive the call

I’m trying to spend my money with you and you’re making it VERY difficult! Haha

I got a confirmation email last night about my upgrade order (new handset) but have heard nothing since

please don’t ask me to call 150 again. Order number: xko279675291

Re: Upgrade problems

Profile closed — Tue, 19 May 2020 21:16:33 GMT

Hi @RGibson1990

Welcome to the EE Community,

you can track your order by clicking the link below.

EE Order Tracker

If the tracker doesnt display any information call 0800 317 720 and a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: Upgrade problems

RGibson1990 — Tue, 19 May 2020 21:17:28 GMT

The tracker doesn’t provide me with any information and and I suspect if I try calling again I’ll get cut off again

Re: Upgrade problems

Profile closed — Tue, 19 May 2020 21:19:09 GMT

@RGibson1990 unfortunately here on the community there isnt account access if you call the 0800 number I provided from 8AM tomorrow morning a CSA will be able to assist you 🙂