topic Upgrade in Archived Posts

Upgrade

Gusia1601 — Tue, 19 May 2020 17:47:26 GMT

i upgrade my contract by the phone last Sunday. Lady says that I should receive phone by dpd in24hours. I didn’t get any email or confirmation. When I check reference number it “awaiting for confirmation “. I tried to call today but it’s unavailable, someone know why ?

Re: Upgrade

Profile closed — Tue, 19 May 2020 18:20:21 GMT

Hi @Gusia1601

If you call freephone 0800 317 720 a customer service advisor will be able to check the status of your order.

Thanks,

David.

Re: Upgrade

Gusia1601 — Tue, 19 May 2020 18:18:53 GMT

I already try to call but it’s currently unavailable..

Re: Upgrade

Profile closed — Tue, 19 May 2020 18:21:00 GMT

@Gusia1601 if you call the 0800 number I provided you will get through to someone.

Re: Upgrade

Gusia1601 — Tue, 19 May 2020 18:31:28 GMT

Yes they answer now. Phone should be with me tomorrow if no I have to call again on Friday. Thanks 🙂