Cancellation of an online order.

JEL1967 — Tue, 19 May 2020 07:55:50 GMT

Hi all. I was just confirming how I cancel an order I made after EE called me and asked if I wanted to upgrade my Ipad.

This was over 2 weeks ago and I was told the item was in shock and would be out in 24hrs.....still not arrived as I said 13 days later. No info passed other than a tracking number which tells me it is awaiting dispatch.

I want to cancel this before it even leaves the store as I have decided I do not need a new one for now looking at things in the cold light of day.

I appreciate there is a pandemic on the go and things are very hard but I had my phone upgrade within 14hrs of placing my order on the phone.

Do I call 150 or is there a particular avenue I must follow.

Thanks.

John

Re: Cancellation of an online order.

Jon_K — Tue, 19 May 2020 13:12:01 GMT

Hi @JEL1967.

Welcome to the community.

To do this, you will need to get in touch with our Customer Care team.

They will have access to your account and be able to help you.

Jon

topic Cancellation of an online order. in Archived Posts

Cancellation of an online order.

Re: Cancellation of an online order.