topic Miss part of my order in Archived Posts

Miss part of my order

Kipper245691 — Sun, 03 May 2020 06:34:39 GMT

I ordered a new IPhone XR and it has arrived but part of the order ''One Minute Premium Screen Protector and Case Bundle - IPhone XR'' die not arrive.

Does anyone know how i can get the missing bundle?

Re: Miss part of my order

Chris_B — Sun, 03 May 2020 08:37:03 GMT

@Kipper245691 I’m in the same boat. I don’t want to call customer services just to ask this question. There is nothing about this on any of the paper work on how and when you’ll receive this this. I’m still waiting on a answer to this question myself when I asked this.

Re: Miss part of my order

Christopher_G — Mon, 04 May 2020 09:30:34 GMT

Hi @Kipper245691

The Minute One bundle should have came with your device.

I've sent you a private message to get some information from you.

Chris

Re: Miss part of my order

Kipper245691 — Tue, 19 May 2020 07:20:06 GMT

Hi Chris

Still no resloution to this issue.

The person who has phoned has done so at 1pm in the morning when my daughter is asleep, can you ask them to phone around midday if possible so that she can get her mum to help her as she is only 12 years old.

Thank you in advance

Re: Miss part of my order

Katie_B — Tue, 19 May 2020 07:28:48 GMT

Hi @Kipper245691.

Thanks for letting us know.

I would now recommend calling 150 from the EE handset and a member of our customer care team will be able to help further.

Katie 🙂