topic Re: Successful order but no upfront taken in Archived Posts

Successful order but no upfront taken

Amzchohan — Sat, 16 May 2020 09:08:42 GMT

Hi, i ordered a phone yesterday online and it was in stock, i put my order in and received an email with successful order and my order number on. My upfront payment hasnt been taken yet and i havent heard anything about delivery yet either. Have i passed credit check and if so how long can i expect to wait for delivery please? I received an xko order number if this helps at all.

Many thanks

Re: Successful order but no upfront taken

Katie_B — Sat, 16 May 2020 11:27:33 GMT

Good Afternoon @Amzchohan.

Thanks for ordering with us.

What is the status of your order when you track your order using the online order tracker?

Katie 🙂

Re: Successful order but no upfront taken

Amzchohan — Sat, 16 May 2020 23:20:29 GMT

It comes up as we cannot track youre order right now.

Thanks

Amz

Re: Successful order but no upfront taken

Amzchohan — Sun, 17 May 2020 08:18:30 GMT

@Katie_B it says that my order details cannot be tracked right now.

Re: Successful order but no upfront taken

Leanne_T — Sun, 17 May 2020 14:17:26 GMT

Hi @Amzchohan

Thanks for coming back to us.

You will receive another email from us once your order has been processed and the payment will be taken from your card.

If you would like to make sure the order has been successful you can give us a call and our sales team will check this for you.

Thanks 🙂

Leanne.

Re: Successful order but no upfront taken

Amzchohan — Sun, 17 May 2020 17:41:59 GMT

I have tried to call but it says the offices are closed. If i give you my order number can you check it for me please?