topic Re: Ordering a Contract in Archived Posts

Ordering a Contract

ctaylor23 — Thu, 14 May 2020 20:45:18 GMT

Hi,

I am trying to place an order online for a new phone and contract as a new customer. I get as far as entering the delivery address and booking a delivery slot, click submit and then the book delivery page just refreshes.

Any suggestions?

Re: Ordering a Contract

Leanne_T — Fri, 15 May 2020 08:17:30 GMT

Morning @ctaylor23

Thanks for coming to the community and for joining EE 🙂

Could you possibly try clearing your cookies and cache, and using a different web browser?

Also, what phone are you looking to order?

Was this showing in stock?

Speak to you soon 🙂

Leanne.

Re: Ordering a Contract

ctaylor23 — Fri, 15 May 2020 09:56:06 GMT

Good Morning @Leanne_T

I have just been able to process the order - all information was completed and when i clicked submit on the final page, i was redirected to the homepage and there was no visible confirmation of the order and i have received no confirmation email.

Can you advise at all?

Thanks,

Ciaran

Re: Ordering a Contract

Leanne_T — Fri, 15 May 2020 10:10:27 GMT

Hi @ctaylor23

Thanks for coming back to me.

Could you check your junk/spam folder for the confirmation email?

If you don't have the confirmation email within the next few hours, please give us a call our sales team will get your order checked for you.

Thanks 🙂

Leanne.