topic Change an out of stock order in Archived Posts

Change an out of stock order

Katylouise7 — Thu, 14 May 2020 17:21:50 GMT

I have just upgraded my phone to an iPhone XR. The colour I selected is out of stock so I want to see if I can change the colour to one that is in stock so I can have it sooner. I'm not sure how to get in touch with anyone about this?

Re: Change an out of stock order

Profile closed — Thu, 14 May 2020 18:18:46 GMT

Hi @Katylouise7

Welcome to the EE Community,

If you contact customer services on freephone 0800 317 720 they will be able to cancel your initial order and place a new upgrade order for the other colour.

Thanks,

David.

Re: Change an out of stock order

Leanne_T — Fri, 15 May 2020 08:00:53 GMT

Morning @Katylouise7

Thanks for posting on the community.

If you give us a call on 150, our Mobile Care team will be happy to help you get your order looked into and see what is in stock for you 🙂

Let us know how you get on.

Speak soon.

Leanne.