topic Can't track my order in Archived Posts

Can't track my order

Hannahgregory_x — Thu, 14 May 2020 18:50:55 GMT

I ordered a iPhone 7+ on the 7th may 2020 as my upgrade and I tried to track my order and it said on the website unable to show your order details so I went on to a live chat and the person said she couldn't access my order details either? To make matters worse my old phone broke so I have been without a phone for a week what do I do ??

Re: Can't track my order

Profile closed — Thu, 14 May 2020 22:07:26 GMT

Hi @Hannahgregory_x

Welcome to the EE Community,

If you call freephone 0800 317 720 a advisor will be able to process your upgrade order for you.

Thanks,

David.