topic Re: Help needed - new phone ordered and confirmed but no updates in Archived Posts

Help needed - new phone ordered and confirmed but no updates

Kaihoops — Thu, 14 May 2020 15:51:02 GMT

Hi. Yesterday I ordered a new i-phone and mine old one had finally stopped working and I was due an upgrade anyway. The order confirmation says my new phone "visit" would be today between 2pm and 4pm. I've heard nothing since - no emails, no texts (not that I can see them as my phone is on the fritz - and no phone! I can't call 150 as phone not working (as I mentioned). How can I find out what is happening. I need a phone.

Re: Help needed - new phone ordered and confirmed but no updates

James_B — Thu, 14 May 2020 17:54:23 GMT

Hi @Kaihoops,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received any updates on your order.

Please visit our get in touch page where you can chat with Customer Care online.

They'll be happy to help.

James