topic Delayed upgrade orders in Archived Posts

Delayed upgrade orders

Rooty-toot — Thu, 14 May 2020 11:01:01 GMT

I upgraded yesterday and was given the option of having superfast delivery. The available time-slot was 2-4pm. I've received confirmation of the order but no further communication and no delivery. Appreciate that deliveries may be disrupted at the moment by why offer the service if it can't be fulfilled 😞

Re: Delayed upgrade orders

Chris_B — Thu, 14 May 2020 13:03:37 GMT

@Rooty-toot It’s only just gone 2pm and you posted this at 12pm and as you say it’s 2-4pm.

Re: Delayed upgrade orders

Rooty-toot — Thu, 14 May 2020 13:26:59 GMT

I'm not that impatient Chris! it was meant to be delivered at that time yesterday.

Re: Delayed upgrade orders

James_B — Thu, 14 May 2020 13:53:11 GMT

Hi @Rooty-toot,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your upgrade yet.

Please get in touch with Customer Care so we can check the status of your order.

Thanks

James

Re: Delayed upgrade orders

Rooty-toot — Thu, 14 May 2020 15:08:36 GMT

Hi James

Just used the chat in Customer Care and they're not able to help, say I have to contact Digital Sales??

Re: Delayed upgrade orders

James_B — Thu, 14 May 2020 15:26:33 GMT

Hi @Rooty-toot,

Did they give you a number to call?

Thanks

James

Re: Delayed upgrade orders

Rooty-toot — Thu, 14 May 2020 15:35:15 GMT

Yep, got it thanks.

Re: Delayed upgrade orders

James_B — Thu, 14 May 2020 15:39:02 GMT

That's great @Rooty-toot

They'll be happy to help.

James