topic Re: Online upgrade in Archived Posts

Online upgrade

Alan421 — Wed, 13 May 2020 16:39:05 GMT

I upgraded my sons sim only contract on the 29th of April. I got the confirmation email saying you guys had the order but nothing since then. It was only a sim up grade so no new device or anything why is it taking so long. I get that things a difficult just now but it should only be a system update of the contract and tariff.

Re: Online upgrade

Profile closed — Wed, 13 May 2020 23:02:52 GMT

Hi @Alan421

Welcome to the EE Community,

If you call 150 and select the option to upgrade a advisor will be able to complete your upgrade for you.

Thanks,

David.

Re: Online upgrade

Leanne_T — Thu, 14 May 2020 09:16:38 GMT

Morning @Alan421

Thanks for coming to the community.

This could be set to change on your next billing date for your son's number, have you had a bill since you upgraded the SIM plan?

You can check this within your My EE app or online account.

What plan did you select?

Thanks 🙂

Leanne.

Re: Online upgrade

Rooty-toot — Thu, 14 May 2020 11:05:33 GMT

But you'll have to wait an hour to get through...