topic Re: Haven't received my phone!!!!!!!! in Archived Posts

Haven't received my phone!!!!!!!!

Dianass — Tue, 12 May 2020 11:51:56 GMT

Hi so I placed an order for an early upgrade on 29th of April I got a confirmation email saying estimated delivery is on April 30th the money was taken out both the phone cost witch was £50 and an early upgrade fee and I still haven't received any other emails it has been 2 weeks already I tried tracking it but it says it can't show me. It was iPhone 11 yellow could someone please help!

Re: Haven't received my phone!!!!!!!!

James_B — Tue, 12 May 2020 14:06:39 GMT

Hi @Dianass,

Welcome to the EE Community. 🙂

Which memory size did you choose?

Thanks

James

Re: Haven't received my phone!!!!!!!!

Dianass — Tue, 12 May 2020 14:12:29 GMT

I got the 64 gb one thank you

Sent from my Huawei phone

Re: Haven't received my phone!!!!!!!!

James_B — Tue, 12 May 2020 14:28:56 GMT

Hi @Dianass,

It looks like that model is in stock.

Please get in touch with Customer Care so we can take a quick look at your order.

Thanks

James

Re: Haven't received my phone!!!!!!!!

Laurapatpat — Tue, 12 May 2020 22:20:36 GMT

Did you get in contact with them? i've got the same issue so will have to ring tomorrow but wanted to know what they had said.

Thanks

Re: Haven't received my phone!!!!!!!!

Dianass — Tue, 12 May 2020 23:52:29 GMT

So I had to ring them and they said that for some reason the order was canceled. I don't know why they didn't t know why either even though my payment gone through. I didn't get any emails saying that it was canceled so it's still a big mystery. So they apologized asked if I still wanted the phone and said that I will get it delivered tomorrow so fingers crossed I hopefully will get it.

Sent from my Huawei phone

Re: Haven't received my phone!!!!!!!!

Jon_K — Wed, 13 May 2020 08:44:36 GMT

Hi @Dianass.

Thanks for coming back to let us know this.

I'm sorry to hear it had been cancelled.

Let us know when your order arrives 🙂

Jon

Re: Haven't received my phone!!!!!!!!

Dianass — Wed, 13 May 2020 15:50:29 GMT

It's still hasn't arrived yet I haven't received any emails from dpd I'm so
confused I have the confirmation email saying it will be here today but
nothing else. What happened?

Re: Haven't received my phone!!!!!!!!

James_B — Wed, 13 May 2020 16:20:44 GMT

Hi @Dianass,

Your local courier may be busier than usual at the moment.

DPD will send you a text message with tracking details as soon as they are able to confirm your delivery slot.

Thanks

James

Re: Haven't received my phone!!!!!!!!

Dianass — Wed, 13 May 2020 16:33:29 GMT

Ok so should I wait a couple of days? I thought it was going to come today cos that's what it said on the email

Sent from my Huawei phone

Re: Haven't received my phone!!!!!!!!

James_B — Wed, 13 May 2020 17:06:43 GMT

Hi @Dianass,

We aim to dispatch your order within one day, but it may take a little time for the courier to schedule your delivery slot.

Thanks

James

Re: Haven't received my phone!!!!!!!!

Dianass — Wed, 13 May 2020 18:11:29 GMT

Ok thank you

Sent from my Huawei phone