topic Re: Delayed SIM delivery in Archived Posts

Delayed SIM delivery

Salruk75 — Tue, 12 May 2020 06:09:22 GMT

Hi I ordered an upgraded SIM on the 20th of April but it has not arrived yet. Not sure if lost in the post or just delayed?

thanks

Re: Delayed SIM delivery

mdc1983uk — Tue, 12 May 2020 06:17:20 GMT

@Salruk75 Lost. Free PAYG SIMs take on average 4 days to be delivered.

Re: Delayed SIM delivery

Salruk75 — Tue, 12 May 2020 06:41:29 GMT

Hi Mark this is a pay monthly one which is why I’m starting to worry

Re: Delayed SIM delivery

Leanne_T — Tue, 12 May 2020 06:52:07 GMT

Morning @Salruk75

Thanks for coming to the community.

SIM orders should arrive within 2-5 working days for you, as your delivery has not arrived please get in touch with our Mobile Care team, they can help you get the order looked into.

Let me know how you get on 🙂

Leanne.

Re: Delayed SIM delivery

mdc1983uk — Tue, 12 May 2020 06:58:31 GMT

@Salruk75 Mark? Not sure where that came from lol. But upgraded SIM? If you just requested a upgrade plan on existing SIM they won't send you a new physical SIM just apply the pack to the old one. If its a new SIM and been over a week u got to chase it up

Re: Delayed SIM delivery

Salruk75 — Tue, 12 May 2020 08:25:01 GMT

apologies, theMark was as I was trying to do two things at once and failed miserably lol.
thanks for your reply no missing SIM then 😊 phew!

Re: Delayed SIM delivery

Leanne_T — Tue, 12 May 2020 08:30:28 GMT

Hi there @Salruk75

Sorry can I just check, did you upgrade to a new plan?

If so, is the new SIM plan showing in your My EE account?

You wouldn't need a new SIM card if you have upgraded to a SIM Only plan 🙂

Speak soon 🙂

Leanne.

Re: Delayed SIM delivery

Salruk75 — Tue, 12 May 2020 18:24:02 GMT

Thanks Leanne and everyone else who helped 🙂