topic Re: Accessories in Archived Posts

Accessories

Ianpell32 — Tue, 12 May 2020 13:32:21 GMT

I have ordered an extra accessory for while the kids are at home. Zelda game for the wii. Placed order, paid the fee and thought it would be here shortly afterwards as it stated was in stock. I am still waiting for this item to be delivered. I have checked the store online again and is still showing as in stock. I have made a phone call to EE who stated that it was not in stock and I’d have to wait. It’s now been 6 weeks and still nothing. Again checked the store today and it’s still showing as in stock. I’ve promised my daughter this when I took out the new contract at the start of April. How can something that says is in stock not be in stock. I’ve 1 unhappy daughter at the minute and 1 upset EE customer. Please can someone help with this

Re: Accessories

Chris_B — Tue, 12 May 2020 16:14:07 GMT

@Ianpell32 The online systems probably need updating.

Re: Accessories

James_B — Tue, 12 May 2020 17:50:11 GMT

Hi @Ianpell32,

Welcome to the EE Community. 🙂

I'm sorry to hear you haven't received your order yet. The game you ordered is currently showing as in stock so please get in touch with Customer Care so we can check the status of your order.

Thanks

James