topic Device hasn't delivered yet after 18 days has passed after order and no update in Archived Posts

Device hasn't delivered yet after 18 days has passed after order and no update

J7W1Shinden — Tue, 12 May 2020 10:33:31 GMT

Hi,

I ordered 'upgrade' device on 24th April but I haven't been received any update for that since I received order confirmation on that day. I tried to check the process of delivery inputting order number starting from 'xko' and email on 'track your order' page but only error message is popped up....

I would like to know what's happening on my order...

Best regards,

Re: Device hasn't delivered yet after 18 days has passed after order and no update

Jon_K — Tue, 12 May 2020 13:20:41 GMT

Hi @J7W1Shinden

Welcome to the community.

To get an update on your order, you'll need to contact our Customer Care team.

They will be able to access your account and give you an update.

Jon