topic Re: Order Didn't Arrive in Archived Posts

Order Didn't Arrive

SkyBlueTim — Mon, 11 May 2020 13:12:31 GMT

I received a delivery date and time with Superfast Delivery but it didn't arrive.

I did not receive an e-mail or text in advance (only the delivery date and time given when I placed the order).

Tracking my order doesn't seem to be working so I am not sure how to find out about the order.

Any suggestions?

SkyBlueTim — Mon, 11 May 2020 13:17:58 GMT

received a delivery date and time with Superfast Delivery but it didn't arrive.

I did not receive an e-mail or text in advance (only the delivery date and time given when I placed the order).

Tracking my order doesn't seem to be working so I am not sure how to find out about the order.

Any suggestions?

Katie_B — Mon, 11 May 2020 15:43:27 GMT

Good Afternoon @SkyBlueTim.

Thanks for coming back to the community.

I am sorry to hear you have not yet recieved your order.

What phone did you order?

Please also provide colour and memory size so I can check our current stock.

Katie 🙂

SkyBlueTim — Mon, 11 May 2020 15:45:07 GMT

Hi Katie,

It was a Gold iPhone XS 64GB

Thanks

Katie_B — Mon, 11 May 2020 15:51:18 GMT

I have checked this and can see we have this device in stock.

I have sent you a private message for more information,

Katie 🙂

SkyBlueTim — Mon, 11 May 2020 15:58:34 GMT

Thanks Katie,

I have sent a reply via private message.

Tim

SkyBlueTim — Mon, 11 May 2020 16:04:03 GMT

Hi Katie,

It wont allow me to send the Private Message for some reason.

I'm happy for you to go ahead - I'll try and re-send the message again in a little while.

Tim