topic Re: Delivery in Archived Posts

Delivery

Woolley21 — Mon, 11 May 2020 07:19:38 GMT

I ordered a phone on the 30th of last month payment and everything went through and I got the confirmation email but since the 30th haven’t heard anything else just wondering when I will receive my phone

Re: Delivery

Katie_B — Mon, 11 May 2020 08:53:37 GMT

Good Morning @Woolley21.

Thanks for coming to the community.

What phone did you order?

Please also provide colour and memory size.

Are you able to track your order online using the online order tracker?

Katie 🙂

Re: Delivery

Woolley21 — Mon, 11 May 2020 09:06:29 GMT

I ordered the 64GB iPhone SE

Sent from my iPhone

Re: Delivery

Woolley21 — Mon, 11 May 2020 09:13:20 GMT

iPhone SE 64GB in white and I’m unable to track it using the online tracker

Re: Delivery

Katie_B — Mon, 11 May 2020 09:21:49 GMT

Hi @Woolley21.

Thanks for confirming.

I have checked and the device is currently in stock.

I would recommend giving us a call so our customer care team can look into this further for you.

Katie,

Re: Delivery

Woolley21 — Mon, 11 May 2020 09:37:29 GMT

I have already tried ringing and there unable to take the call tried all week and getting the same answer

Sent from my iPhone

Re: Delivery

Katie_B — Mon, 11 May 2020 09:53:30 GMT

Hi @Woolley21.

I have sent you a private message, please take a look and get back to me.

Katie 🙂