topic Re: Waiting for sim to upgrade in Archived Posts

Waiting for sim to upgrade

Millie79 — Sun, 10 May 2020 10:00:26 GMT

Hi I ordered a sim upgrade on the 19th April, received order confirmation. But have not received any further information- my email confirmation states I should look out for a text message. How long does this normally take? I have tried tracking my order number but can’t get any info. Thanks.

Re: Waiting for sim to upgrade

Alex_S — Sun, 10 May 2020 12:24:19 GMT

Hi @Millie79,

Can you let me know which phone you ordered with the size and colour and I can check to see if it is in stock and the estimated dispatch time.

Alex 🙂

Re: Waiting for sim to upgrade

Millie79 — Sun, 10 May 2020 13:40:52 GMT

Hi, no phone, just upgrading my contract more data, minutes texts. Thanks 🙂

Re: Waiting for sim to upgrade

Alex_S — Sun, 10 May 2020 13:45:52 GMT

Hi @Millie79,

Thanks for getting back to me.

I would recommend giving our customer care team a call to check on your order if you are not waiting for a device.

Alex 🙂

Re: Waiting for sim to upgrade

Millie79 — Sun, 10 May 2020 14:22:35 GMT

Hi, just called them, not sure what the issue was, but a new sim is being sent out to me. Thanks for you help. 🙂

Re: Waiting for sim to upgrade

Katie_B — Mon, 11 May 2020 07:07:34 GMT

That's great to hear @Millie79.

Thanks for letting us know,

Katie 🙂