https://community.ee.co.uk/t5/Archived-Posts/Order-Query/m-p/903636#M304999 <P>Morning , I ordered an upgrade online on Friday , I have an order number but no tracking number. I’ve received no other email or text about delivery and cannot track my order.&nbsp;<BR />Has my upgrade been processed and is it on the way?&nbsp;</P> Sun, 10 May 2020 09:20:49 GMT Kylie9 2020-05-10T09:20:49Z https://community.ee.co.uk/t5/Archived-Posts/Order-Query/m-p/903636#M304999 <P>Morning , I ordered an upgrade online on Friday , I have an order number but no tracking number. I’ve received no other email or text about delivery and cannot track my order.&nbsp;<BR />Has my upgrade been processed and is it on the way?&nbsp;</P> Sun, 10 May 2020 09:20:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Order-Query/m-p/903636#M304999 Kylie9 2020-05-10T09:20:49Z https://community.ee.co.uk/t5/Archived-Posts/Order-Query/m-p/903661#M305000 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/408189">@Kyle9</a>,</P> <P>&nbsp;</P> <P>Welcome to the community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Once your order has been processed, you will receive an email confirming this and a tracking number so you can&nbsp;<A href="https://ee.co.uk/help/help-new/orders-and-delivery/order-status/how-do-i-track-my-order" target="_blank" rel="noopener">track your order online.</A></P> <P>&nbsp;</P> <P>Once your device is with DPD, they will send a text the day before the delivery with the details.</P> <P>&nbsp;</P> <P>With you putting through your order on bank holiday Friday, I would recommend waiting until after the weekend for our team to pick up your request and manually process it on Monday.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>Alex <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Sun, 10 May 2020 09:25:53 GMT https://community.ee.co.uk/t5/Archived-Posts/Order-Query/m-p/903661#M305000 Alex_S 2020-05-10T09:25:53Z