topic Change 'go live' date for home broadband in Archived Posts

Change 'go live' date for home broadband

Fredgar — Fri, 08 May 2020 19:13:44 GMT

I have just placed an order for EE fibre broadband and been given a 'go live' date of 26th May.

Does anyone know if I can amend this to a future date? I wish to 'go live' on the 4th June when my old supplier contract ends.

Thanks,

Fredgar

Re: Change 'go live' date for home broadband

Alex_S — Sat, 09 May 2020 11:50:22 GMT

Hi @Fredgar,

Welcome to the community 🙂

To make any amendments to your order you will need to contact our customer care team.

They will be able to give you details of your account.

Alex 🙂

Re: Change 'go live' date for home broadband

Fredgar — Sat, 09 May 2020 13:46:20 GMT

Thanks @Alex_S , I thought that was probably the only way, but as there was no one available at the time, I hoped to be able to sort it out through my online account.

Many thanks,

Fredgar