topic Re: My order in Archived Posts

My order

Aforsyth — Fri, 08 May 2020 08:31:43 GMT

Hi I was meant to receive my order yesterday and I never got it it said between 10 and 12 yesterday and my other phone is broken I placed my order two nights ago and I got the next day delivery. I have my order reference number but it won’t let me track it. The email said it was delivering at 10 or 12 on the 7th it’s now the 8th

Re: My order

Christopher_G — Fri, 08 May 2020 13:55:32 GMT

Hi @Aforsyth

Welcome to the community.

What did you order? Did you get a message from DPD saying it would be between 10 and 12?

Chris

Re: My order

Aforsyth — Fri, 08 May 2020 20:37:09 GMT

Hi I got an order confirmation but I checked my bank and it says the money hasn’t came out of the account , I ordered an iPhone 11 in yellow so will I need to order it again? If the money hasn’t came out ? Plus it said invalid order reference

Re: My order

Alex_S — Sat, 09 May 2020 12:39:51 GMT

Hi @Aforsyth,

Can you let me know which variant you ordered?

Some of the sizes are out of stock so will not be processed until they are available to dispatch.

Once your order is out for delivery, you will receive a text form DPD letting you know your order will be with you the following day.

Cheers 🙂